Shipping, Delivery & Returns Policy

1. Where we deliver

We deliver only to street addresses in the State of Florida. We cannot ship to P.O. boxes, parcel lockers or freight forwarders, and equipment may not be taken outside Florida.

Statewide parcel shipping is available for every tool marked "Ships free statewide."

Same-day truck delivery is available for every tool, including truck-only equipment, at addresses in the following area, which covers Fort Pierce and communities within about 25 road miles:

If your address is near the edge of the area, contact us. We may be able to arrange a delivery.

2. Delivery costs

• Parcel shipping to you and the prepaid return label are free.
• Truck delivery and truck pickup inside the delivery area are free.
• A $45 redelivery fee applies only if a truck delivery or pickup is missed a second time because no one is available or the site is inaccessible. See Section 5.

Truck-only equipment. The following tools are too heavy, too long or fuel-powered for parcel carriers and are available only by truck in the delivery area: Electric Concrete Mixer, 4 cu. ft.; Plate Compactor; Walk-Behind Floor Tile Stripper; 28 ft. Aluminum Extension Ladder; 6 ft. Rolling Scaffold Tower; Front-Tine Tiller; 7,500 W Portable Generator.

3. Order processing and cutoff times

We process a reservation only after your identity is verified and we confirm the reservation by email. All times are Eastern Time.

• Parcel orders confirmed by 2:00 PM Monday to Friday ship the same business day. Later orders ship the next business day.
• Truck orders confirmed by 12:00 PM Monday to Saturday are delivered the same afternoon. Later orders are delivered on the next delivery day, or on the date you requested.
• We do not ship or deliver on Sundays or on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving or Christmas.

The delivery date you select at checkout is a request. If we cannot meet it, we will contact you before charging, and you may choose another date or cancel for a full refund.

4. Parcel deliveries

• Parcels ship by a national ground carrier. Most Florida deliveries arrive in 1 to 3 business days. We email tracking when the package ships.
• The carrier may require a signature from an adult. If a delivery attempt fails, follow the carrier's instructions to redeliver or pick up the package.
• Inspect the equipment when it arrives and report damage or missing items within 24 hours, with photos, as required by the Equipment Rental Agreement.
• If you refuse a delivery, or a package is returned to us because it could not be delivered after the carrier's attempts, the reservation is handled under the Cancellation & Refund Policy.

5. Truck deliveries and pickups

• We send a delivery window by text or email. An adult 18 or older must be present to accept delivery and sign. The driver may ask to see the photo ID used to verify the account.
• We deliver to ground level: a driveway, garage, curb or accessible job site location. Drivers do not carry equipment up stairs, into upper floors or over obstacles.
• The site must be safe and accessible for a delivery vehicle. Drivers may refuse to unload in unsafe conditions, including lightning, flooding or blocked access.
• For pickup, the equipment must be clean, complete and available at ground level at the delivery address at the scheduled time. Equipment left unattended for pickup remains your responsibility until we collect it.
• If a delivery or pickup is missed because no one is available or the site is not accessible, we will reschedule once at no charge. After that, a $45 redelivery fee applies, and for pickups, rental charges continue until the equipment is collected.

6. When the rental period starts and ends

• Truck rentals start at drop-off and end at the scheduled pickup time. A day is 24 hours.
• Shipped rentals start at 12:00 AM on the day after the carrier marks the package delivered, and end at 11:59 PM on the last day of the rental period. The day the package arrives is free.
• Transit back to us is free and is not part of your rental period, as long as you hand the package to the carrier by the Return Deadline in Section 7.

7. Returning shipped equipment

1. Clean off dirt, mud, concrete and debris.
2. Place the tool and every accessory, battery, charger, blade and manual back in its case.
3. Pack the case in the original shipping box with the original padding and seal it securely.
4. Remove or cover the delivery label and attach the prepaid return label from the box.
5. Hand the package to the carrier named on the label, or drop it at one of its locations, no later than the end of the next business day after your rental period ends (the "Return Deadline"). Keep the receipt or tracking number.

If you lose the return label or the original box, contact us before the Return Deadline. We will email a replacement label at no charge. A $35 fee applies if the original case or box is missing or unusable when the equipment reaches us.

If equipment is lost or damaged in return transit after being properly packed and tendered with our label, and you have the carrier receipt or tracking number, we handle the carrier claim and you are not charged for that loss or damage. Damage caused by improper packing, or equipment shipped any other way, remains your responsibility.

8. Late returns

Equipment tendered to the carrier after the Return Deadline, or not available at a scheduled truck pickup, is charged as a late return under Section 11 of the Equipment Rental Agreement. If you need more time, contact us before your rental ends to request an extension.

9. Weather, emergencies and carrier delays

Hurricanes, tropical storms, flooding, declared emergencies, road closures and carrier disruptions can delay deliveries and pickups. We may pause truck deliveries when conditions are unsafe. We will contact you about affected reservations.

• If we cannot deliver within one business day of your confirmed date because of weather or carrier delays, you may cancel for a full refund.
• If we cannot complete a scheduled truck pickup because of weather or our own delay, you are not charged for the extra time.
• Carrier delays in delivering your package do not reduce your rental period, because the period starts only after delivery.

10. Wrong or incomplete deliveries

If you receive the wrong equipment or something is missing, contact us within 24 hours of delivery at (813) 219-7246 or egonzalezosorio@att.net. We will send the correct item or missing accessory, or arrange a pickup, and adjust your rental so you are not charged for time you could not use the equipment.