1. Accepted payment methods
- We accept major credit cards and debit cards through our payment processor. Debit cards may require additional verification, and deposit holds on debit cards temporarily reduce the funds available in your bank account.
- The card must be in the name of the verified account holder. Business accounts may use a company card in the business name.
- We do not accept cash, checks or payment at delivery.
2. When you are charged
- Rental charges, the Tool Protection Plan charge (if selected) and sales tax are charged when your reservation is confirmed, after identity verification.
- The deposit authorization hold is placed at confirmation.
- Extension charges are charged when an extension is confirmed.
- Any additional charges after return, such as late, cleaning, fuel, missing accessory, damage or loss charges, are charged only after we send you an itemized statement.
3. Deposit authorization holds
Each tool has a refundable deposit amount shown on its page, from $50 to $300 per item. The deposit is a temporary authorization on your card, not a charge.
We release the hold within 3 business days after the equipment is returned and inspected. If amounts are due, we capture only those amounts from the hold and release the rest. How quickly a released hold disappears from your statement depends on your card issuer.
4. Florida sales tax
Florida imposes sales tax on the rental of tangible personal property under Chapter 212, Florida Statutes. We collect the 6% state sales tax plus any discretionary sales surtax for the county where the equipment is delivered. The cart shows an estimate at 7%, the combined rate in St. Lucie County. Your confirmation shows the exact tax for your delivery county.
Tax applies to rental charges and, where required by Florida law, to the Tool Protection Plan and other charges. Delivery and return shipping are free and are not taxed. Tax-exempt organizations must provide a valid Florida Consumer's Certificate of Exemption before the reservation is confirmed.
5. Fee schedule
| Fee | Amount | When it applies |
|---|---|---|
| Late return | 1 day rate per day or part of a day, capped at the weekly or 4 week rate for the same total time | Truck rental not available at pickup (after a 2-hour grace period), or shipped rental tendered after the Return Deadline |
| Standard cleaning | $25 per item | Equipment returned with heavy dirt, mud or debris |
| Heavy cleaning | $75 per item | Cured concrete, mortar, thinset, paint, epoxy or adhesive on equipment |
| Refueling | $10 service fee plus $6.00 per gallon | Gas equipment returned without a full tank |
| Missing accessory | Current replacement cost of the item | Batteries, chargers, blades, bits, hoses, attachments or manuals not returned |
| Case or packaging | $35 | Original case or shipping box missing or unusable on a shipped return |
| Truck redelivery | $45 | Second and later missed truck delivery or pickup |
| Replacement return label | No charge | Lost or damaged return label |
| Damage, loss and theft | See the Damage, Loss & Tool Protection Plan | Equipment damaged, lost or stolen during the rental |
We do not charge booking fees, delivery fees, fuel surcharges, environmental fees or credit card surcharges.
6. Storm-season pricing commitment
We do not raise rental rates for any equipment during a state of emergency declared by the Governor of Florida. Florida law (section 501.160, Florida Statutes) prohibits unconscionable prices for essential commodities, including equipment, during a declared emergency, and our commitment goes further: our published rates stay the same.
7. Rate changes
The rates in your confirmed reservation apply for the reserved rental period. Extensions are charged at the rates in effect when the extension is confirmed. We may change published rates at any time, but changes never apply to rentals already confirmed.
8. Billing questions
Contact us within 60 days of any charge you believe is incorrect at (813) 219-7246 or egonzalezosorio@att.net. Damage and loss charges must be disputed within 14 days of the itemized statement, as described in the Damage, Loss & Tool Protection Plan. Unpaid balances may be referred for collection after written notice, and we may recover reasonable collection costs where permitted by law.