1. Cancelling before dispatch
You can cancel any reservation for a full refund of all charges, and release of any deposit authorization hold, if you cancel:
- Parcel orders: before the order ships (before the carrier's first acceptance scan).
- Truck orders: at least 2 hours before the start of your scheduled delivery window.
Cancel from your account page, or by calling or emailing us at (813) 219-7246 or egonzalezosorio@att.net. We confirm cancellations by email.
2. Cancelling after dispatch
- Truck orders cancelled less than 2 hours before the delivery window, or refused at delivery, are charged the 1 day rate for each item, and all other charges are refunded.
- Parcel orders cancelled after shipment may be returned unused using the prepaid label, tendered to the carrier within 1 business day after delivery. You are charged the 1 day rate for each item to cover shipping costs, and all other charges are refunded. Refused or undeliverable packages are handled the same way once they are returned to us.
3. Early returns
Rental charges are based on the rental period you reserved. If you return equipment before the period ends, we do not refund unused time, except as described in Sections 4 and 5. If you are unsure how long you need a tool, choose the shorter period and ask us for an extension before it ends.
4. Equipment that does not work
If equipment malfunctions during normal use and you notify us within 24 hours as required by the Equipment Rental Agreement, we will replace it or refund or credit the rental charges for the time it could not be used after your notice. No charge applies for malfunctions not caused by misuse.
5. Cancellations by us
We may cancel a reservation, with a full refund and release of any deposit hold, if:
- identity verification is declined, not completed or cannot confirm your identity;
- the equipment becomes unavailable or unsafe to rent;
- your delivery address is outside Florida or, for truck-only equipment, outside the truck delivery area;
- a listing contained a pricing or description error and you do not wish to continue at the correct price; or
- we reasonably suspect fraud or a violation of our Terms of Service. In that case we may also close the account.
6. Storm cancellations
If the National Hurricane Center issues a hurricane or tropical storm warning that includes your delivery county, you may cancel any reservation that has not yet shipped or been delivered for a full refund, regardless of timing.
7. Refund timing
- Refunds go back to the original payment method. We issue them within 2 business days of the cancellation or return inspection. Your card issuer may take 5 to 10 business days to post the credit.
- Deposit authorization holds are released within 3 business days after equipment is returned and inspected. Released holds can take several days to disappear, depending on your bank.
8. Questions and disputes
If you think a charge or refund is wrong, please contact us first at (813) 219-7246 or egonzalezosorio@att.net. Most issues are resolved within a few business days. Filing a chargeback before contacting us may delay resolution and the release of deposit holds.